Shipping rates, delivery times, and return policies are subject to change. For the most current information, please see our Shipping Policy, Returns & Exchanges, and Refund Policy.

Frequently Asked Questions

Orders & Shopping

How do I place an order?

Browse our collection, select your frame, choose your lens type (if needed), and add to cart. Checkout takes about 2 minutes — we'll handle the rest.

Do I need a prescription to order glasses?

No! You can order any irisharp frame as non-prescription (plano) lenses if you just want the style. To add prescription, you'll need a valid prescription from your eye doctor.

Can I use my vision insurance?

We're not in-network with insurance providers, and we don't provide insurance invoices or CPT-coded statements. All purchases are out-of-pocket. If your insurance plan covers out-of-network vision care, contact your insurer directly to learn about their reimbursement process.

Prescription Lenses

What prescription information do I need?

You'll need your:

• Sphere (SPH)
• Cylinder (CYL)
• Axis (for astigmatism)
• Pupillary Distance (PD) — measure yourself or ask your doctor

Not sure? Email your prescription to support@irisharp.com and we'll help you out.

Do you offer progressive / bifocal lenses?

Yes! Select "Progressive" or "Bifocal" when configuring your lenses. Add-ons available for blue light filtering, transitions, and more.

How long does it take to make prescription lenses?

Prescription orders require lens customization, which takes typically 3–7 business days after we verify your prescription. Shipping then takes 15–20 business days (United States) or 17–25 business days (other regions). See our Shipping Policy for current delivery estimates.

Sizing & Fit

How do I know my frame size?

Each frame's product page lists measurements (lens width, bridge width, temple length). You can also check your current glasses — the numbers are usually printed on the inside of the temple.

What if my frames don't fit?

Non-prescription (plano) frames: your first exchange within 30 days is free (we cover return shipping). Prescription lenses: custom-made and generally non-returnable, except for quality issues. See our Refund Policy for full terms.

Do you offer virtual try-on?

Yes! Most product pages include an AR try-on feature. Click the "Try On" button to see how frames look on your face using your camera.

Blue Light Glasses

Do blue light glasses really work?

Our blue light filter is engineered to reduce a portion of high-energy visible (HEV) light from screens. Many customers report reduced eye strain during long screen sessions. Individual experience varies depending on screen time, lighting, and personal sensitivity. Blue light filtering is a comfort feature — our lenses are not medical devices and do not diagnose, treat, cure, or prevent any disease.

Should I get prescription or non-prescription blue light glasses?

Both! Our blue light coating can be added to any prescription lens or purchased in non-prescription plano form.

Can I add blue light filtering to my regular glasses?

Absolutely. Select "Blue Light Filter" as a lens add-on for any frame.

Shipping

Where do you ship?

We currently ship to addresses within the continental United States only (the 48 contiguous states and Washington, D.C.). If your shipping address is outside the continental U.S., please contact us at support@irisharp.com before placing your order.

Standard shipping is FREE on all continental U.S. orders (no minimum purchase required). Faster shipping options are available at checkout.

For full details on coverage and delivery times, see our Shipping Policy.

How long does shipping take?

• Standard shipping (FREE): 15–20 business days (United States) · 17–25 business days (other regions)

The shipping options and exact delivery times for your address are shown at checkout. See our Shipping Policy for details.

How can I track my order?

You'll receive a tracking link via email once your order ships. You can also track from our Order Tracking page.

Returns & Exchanges

What's your return policy?

You have 30 days from the date of receipt to request a return on eligible non-prescription items. See our Refund Policy for full terms.

Defective, damaged, or incorrectly fulfilled items: we cover return shipping. Change-of-mind returns: customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error.

Prescription lenses are custom-manufactured and are generally non-returnable and non-refundable, except when the lenses are defective, the prescription was filled incorrectly by us, or the product arrives damaged.

Can I exchange for a different style?

Non-prescription frames: yes — your first exchange within 30 days is free (we cover return shipping). After that, return shipping costs apply.
Prescription lenses: custom-manufactured to your prescription and generally non-returnable. Returns or exchanges are only accepted for quality-related issues (defective lenses, incorrect prescription fill, or damaged arrival).
See our Refund Policy for details.

What if my frames arrive damaged?

Email support@irisharp.com within 7 days with a photo. We'll send a replacement at no cost — typically within 3–5 business days after we confirm the damage.

Account & Payment

Do I need an account to order?

No — you can check out as a guest. But creating an account lets you track orders, save favorites, and check out faster next time.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal. Card payments are processed through our PCI-DSS compliant payment partners with end-to-end encryption.

Is my payment information secure?

Yes. All transactions are processed securely through PCI-DSS compliant payment partners with end-to-end encryption. We never store your full card details.

Customer Service

How do I contact customer service?

📧 Email: support@irisharp.com

📞 Phone: +86 135 2923 5852

🕐 Hours: Monday–Friday, 9:00–18:00 China Standard Time (UTC+8)

💬 Live chat: Click the chat icon at the bottom right of any page

How quickly will you respond?

We respond to most inquiries within 24 hours during business days.

Can I speak to someone on the phone?

Yes. Call us at +86 135 2923 5852 during business hours (Monday–Friday, 9:00–18:00 China Standard Time / UTC+8). For complex questions, email is often the fastest path.

Still have questions? Email support@irisharp.com — we're here to help. 🐾