Shipping policy

Shipping Information

We ship to the continental United States and to 33 international destinations across North America, Europe, Asia-Pacific, and the Middle East. Every order includes tracking.

Shipping Destinations

  • North America: United States (continental) · Canada · Mexico
  • Europe: United Kingdom · Ireland · France · Germany · Italy · Spain · Netherlands · Belgium · Austria · Switzerland · Poland · Portugal · Denmark · Sweden · Norway · Finland
  • Asia-Pacific: Japan · South Korea · Singapore · Malaysia · Thailand · Vietnam · Philippines · Indonesia · Australia · New Zealand · Hong Kong SAR
  • Middle East & South America: United Arab Emirates · Saudi Arabia · Israel · Brazil

Order Processing

The time frame of an order delivery is divided into two parts:

  • Processing time: 3–7 business days (prescription orders include lens fabrication time)
  • Shipping time: 15–20 business days (United States) · 17–25 business days (other regions)

Free Shipping

Standard Shipping is FREE to all addresses in the continental United States and to all 33 international destinations listed above.

Estimated Delivery Time

Region Cost Estimated Delivery Time
Continental United States FREE 15–20 business days
All international destinations FREE 17–25 business days

These estimates are counted in business days after dispatch and are intentionally conservative — many destinations (Canada, the United Kingdom, Australia, Western Europe, and East Asia) typically receive their orders sooner. The shipping options and exact delivery times available for your address are displayed at checkout.

Shipping Exclusions

We are unable to ship to: non-continental U.S. addresses (Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, APO/FPO and other U.S. territories), remote islands, and outlying regions. Orders placed with shipping addresses in these regions will be cancelled and refunded within 5 business days. If you are unsure whether we can deliver to your address, please contact support@irisharp.com before placing your order.

Customs & Import Duties

Shipping is free, but orders shipped outside the United States may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient and are not included in the order total.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date at support@irisharp.com.

Questions?

Contact us at support@irisharp.com

Business Information

IRISHARP is a brand operated by Shenyang Zhi EnZhen Trading Co., Ltd.

Mailing Address: Room 7-21210, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang, Liaoning, China
Phone: +86 135 2923 5852
Hours: Monday – Friday, 9:00 – 18:00 (China Standard Time, UTC+8)

Last updated: October 20, 2026