Shipping

Free standard shipping to every destination we serve — no minimum order value, no handling fees. Every order includes tracking.

Where we ship

We ship to the continental United States and to 33 international destinations across North America, Europe, Asia-Pacific, and the Middle East:

• North America: United States (continental) · Canada · Mexico
• Europe: United Kingdom · Ireland · France · Germany · Italy · Spain · Netherlands · Belgium · Austria · Switzerland · Poland · Portugal · Denmark · Sweden · Norway · Finland
• Asia-Pacific: Japan · South Korea · Singapore · Malaysia · Thailand · Vietnam · Philippines · Indonesia · Australia · New Zealand · Hong Kong SAR
• Middle East & South America: United Arab Emirates · Saudi Arabia · Israel · Brazil

We are unable to ship to non-continental U.S. addresses (Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, APO/FPO and other U.S. territories), remote islands or outlying regions. Orders with such addresses are cancelled and refunded within 5 business days. Not sure about your address? Email support@irisharp.com before ordering.

Processing & delivery times

Total delivery time = processing time + shipping time. All figures are in business days.

• Processing: 3–7 business days (prescription orders include lens fabrication).
• Shipping: 7–12 business days to the United States · 7–10 to the United Kingdom · 9–15 to the European Union · 17–25 to all other regions.

Estimates are intentionally conservative and include a 2-day safety buffer — many destinations receive their order sooner. Shipping options and exact times for your address are shown at checkout. Track your parcel with the number emailed to you once it is handed to the carrier.

Customs, duties & taxes

Shipping is free, but orders shipped outside the United States may be subject to import duties, taxes or customs fees. These are set by your local customs authority, are the recipient's responsibility, and are not included in the order total.

Lost or damaged in transit

If a parcel is lost or damaged during transit, contact us within 7 days of the expected delivery date at support@irisharp.com so we can make it right.

Returns & Exchanges

We accept returns within 30 days of receipt. Items must be unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.

How to start a return

1. Email support@irisharp.com to request a return.
2. Once approved, we send you a return shipping label and detailed instructions.
3. Send the package back to the address provided.

Items returned without a prior request cannot be accepted.

Non-returnable items

• Custom products — special orders, personalised items, and prescription lenses made to your specifications
• Final sale items and gift cards
• Items returned more than 30 days after delivery

Prescription lenses — special notice

Because prescription lenses are custom-manufactured to your prescription, prescription eyewear is generally non-returnable and non-refundable unless the lenses are defective, the prescription was filled incorrectly by us, or the product arrives damaged. For kids multi-zone lenses, we offer a one-time lens replacement within 180 days of purchase if your child's prescription changes.

Damaged, defective or wrong item

Inspect your order on arrival. If it is defective, damaged, or not what you ordered, email support@irisharp.com right away — we cover return shipping and will replace or refund it.

Exchanges

The fastest way to exchange is to return the item you have and, once accepted, place a separate order for the new one.

European Union 14-day cooling-off period

For deliveries into the EU you may cancel or return your order within 14 days, for any reason and without justification, subject to the eligibility requirements above. This right does not apply to custom-made prescription lenses.

Refunds

After we receive and inspect your return we will notify you whether the refund is approved. If approved, you are refunded automatically to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact support@irisharp.com.

Return shipping costs

• Defective, damaged or incorrectly fulfilled items: we cover return shipping.
• Change-of-mind returns: the customer covers return shipping.
• Original shipping charges are non-refundable unless the return is due to our error.

Order cancellation

• Orders that have not yet shipped can be cancelled for a full refund.
• Orders that have already shipped cannot be cancelled — please use the return process after delivery.
• Custom prescription orders cannot be cancelled once production has begun.

Contact

IRISHARP — operated by Shenyang Zhi EnZhen Trading Co., Ltd.
Room 7-21210, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang, Liaoning, China
Email: support@irisharp.com · Phone: +86 135 2923 5852
Hours: Monday – Friday, 9:00 – 18:00 (China Standard Time, UTC+8)

Read together with our Shipping Policy, Return & Refund Policy and Terms & Conditions. Last updated: November 7, 2026.